Privacy Policy

1. Introduction

Welcome to Chirocare Plus. This privacy policy outlines how we collect, use, disclose, and protect your personal information. We are committed to maintaining the confidentiality and security of your personal information.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information (name, address, phone number, email address)
  • Health information (medical history, current health conditions, treatment plans)
  • Insurance information
  • Payment information

3. How We Collect Information

We may collect information through:

  • Patient forms and interviews
  • Electronic health records (EHR)
  • Correspondence (emails, letters, phone calls)
  • Billing and payment transactions

4. Use of Personal Information

We use your personal information for the following purposes:

  • Providing chiropractic care and related services
  • Billing and insurance purposes
  • Appointment reminders
  • Communication regarding your treatment
  • Compliance with legal and regulatory requirements

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Chiropractors and healthcare professionals involved in your treatment
  • Insurance providers for billing and claims purposes
  • Third-party service providers (e.g., IT support, billing services) who assist in clinic operations

6. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this privacy policy.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

8. Retention

We retain your personal information only for as long as necessary for the purposes outlined in this privacy policy or as required by law.

9. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccuracies in your personal information
  • Withdraw consent (subject to legal or contractual restrictions)

10. Changes to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with the effective date.

 

11. Online Booking System

Our clinic utilizes an online booking system to facilitate appointment scheduling. When using the online booking system, the following additional terms apply:

  • User Account: If you choose to create a user account on our online booking system, we will collect and store the information necessary to manage your account, including your name, contact information, and appointment history.

  • Appointment Information: When you book an appointment online, the system will collect details such as your name, contact information, preferred appointment time, and any specific requests or notes you provide.

  • Payment Information: If the online booking system integrates with payment processing for appointment deposits or fees, it will collect and process your payment information securely. We do not store or have access to your full payment details; this information is handled by our payment processor.

  • Communications: The online booking system may send you automated email or SMS reminders and confirmations related to your appointments. It is your responsibility to ensure that the contact information provided is accurate and up-to-date.

  • Cookies and Tracking: The online booking system may use cookies or other tracking technologies to enhance your user experience. By using the online booking system, you consent to the use of such technologies. You can adjust your browser settings to disable cookies.

  • Third-Party Integration: The online booking system may integrate with third-party services (e.g., calendar apps, communication tools). Your interaction with these third-party services is subject to their privacy policies.

  • Security Measures: The online booking system employs security measures to protect the confidentiality and integrity of the information you provide during the booking process.

  • Links to Third-Party Websites: Our online booking system may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of any third-party websites you visit.

By using our online booking system, you acknowledge and agree to the terms outlined in this section in addition to the general privacy policy.

12. Contact Us

If you have questions or concerns about our privacy practices, please contact us at info@arcchiroblibli.com.au or phone us on 07 5408 4384.

By using our services, you agree to the terms of this privacy policy.

Chirocare Plus (formerly known as ARC Chiro Bli Bli)
Level 3, T1, Suite 306/310 David Low Way, Bli Bli QLD 4564
07 5408 4384
info@chirocareplus.com.au